Home care equipment that actually feels like home.
Call 1-720-432-6640"Living comfortably and safely at home shouldn't be complicated. Dwell Well brings medical-grade mobility and home safety equipment straight to your door, backed by white-glove setup and compassionate care."
One-touch 90° rotation, right into a chair
Equipment for every room, every stage of care
Every item below ships straight from our supplier partner, StarSleep™, and is available through Dwell Well with white-glove setup on request.
Not sure which bed or chair fits your home?
Our care advisors will walk you through sizing, insurance questions, and delivery — no pressure, just answers.
Get in touch
Order Products
DwellWellDirect@gmail.comEmail us to place or confirm an order, ask about availability, or request a quote.
General Questions
DwellWellOffice@gmail.comBilling, delivery scheduling, insurance documentation, and everything else.
Free Standard Delivery
Standard delivery is included with every order, no minimum required.
White-Glove Setup Available
Choose professional in-home delivery and assembly for added convenience.
Fast Shipping
Most orders ship within 5–7 business days. Delivery timelines may vary by location.
Answers Needed for White-Glove Delivery
Fill this out and we'll use it to plan your delivery and setup. Fields marked N/A can be left blank if they don't apply.
Return & Refund Policy
Thank you for shopping with Dwell Well. We want you to be fully informed about how cancellations, returns, and refunds are handled. Due to the specialized nature of medical equipment, strict hygiene standards, and manufacturer requirements, we maintain clear policies to protect all customers. Please read this policy carefully.
In-Store Purchases: If you purchased through another authorized StarSleep™ retailer, returns are subject to that retailer's individual policies. Please contact them directly with any questions regarding an in-store purchase.
To start a cancellation, modification, or return, email DwellWellOffice@gmail.com or call 1-720-432-6640 with your order details.
1) Order Cancellation
A. Before Shipping
Please email DwellWellDirect@gmail.com. Our customer service team will respond within 24 hours.
For all canceled orders, an 8% handling fee will apply.
B. Shipped but Not Received
You may cancel the order. For all Orin Bed cancellations after shipment, you are responsible for shipping charges and a 30% restocking fee.
Refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
C. Delivered
Please refer to the Return Policy below.
2) Order Modification
A. Before Shipping
Modifications are free of charge. Please email DwellWellDirect@gmail.com to request changes.
B. After Shipping
No modifications are permitted once an order has shipped.
3) Damaged Deliveries
If your Orin or Arlo Rotating Bed arrives damaged, missing parts, or inoperable, please contact us immediately. We will arrange a repair or replacement at no cost, including shipping.
Important: Damaged beds cannot be returned for a refund.
4) Returns, Refunds & Exchanges
A. Non-Returnable Items (Final Sale)
For hygienic and manufacturer compliance reasons, the following products are not eligible for return, refund, or exchange: Custom Hospital Beds, HI-LOW Beds, Sleep-to-Stand Beds, Medical Beds, and Therapy Beds.
Once your order is processed, your bed enters production and the order becomes final and non-refundable.
B. Eligible Returns (Approved Cases Only)
Depending on the product, we may approve an exchange or refund within 30 days of purchase for eligible items. To qualify, the product must be:
- New, unopened (sealed), unused, and unassembled
- Returned in the original box/packaging
- Includes all original parts, manuals, tags, and accessories, intact
Signs of use include, but are not limited to: scratches, cracks, dirt, pet hair, odors, any evidence of installation or assembly, wear to cushions/rails/fabric, or missing accessories.
C. Return Authorization & Inspection
A Return Authorization (RA) is required before any return is shipped.
Customers are responsible for return shipping to our factory docks.
Refunds are issued only after the item is received in like-new condition and passes a full inspection.
Fees & Customer Responsibilities
- A 30% restocking fee applies to all approved returns (this covers inspection, processing, and repackaging costs)
- Return shipping is the customer's responsibility
- Original shipping and installation fees are non-refundable
- If the product does not meet the return conditions above, we may refuse the return and deny the refund
Transit Damage Resolution
In the unlikely event your item is damaged in transit, Dwell Well will promptly resolve the issue by coordinating a repair or replacement through the factory.
White-Glove Service Conditions
Please be aware: if our technicians arrive onsite and the questions in the White-Glove Delivery Questionnaire were not answered accurately, they will either need to leave, or the cost of the visit will increase from the original quote. If they leave, you will still be charged for the trip.